CONTACT US

questions about shipping?

What are the delivery costs for orders from the online shop?

Delivery is free in Switzerland and Liechtenstein. It is free from CHF 250 outside Switzerland.

For more information: rates and delivery times

Are there additional costs for deliveries outside Switzerland?

No, all customs and VAT costs for the destination country are already included at the time of ordering.

What payment methods are accepted in the online shop?

It is possible to pay by Paypal, VISA, Mastercard, American Express and Apple Pay.

How long will the delivery take?

Shipments are made during the week of the order.

They are distributed as follows:

  • Switzerland and Liechtenstein: the next working day after dispatch
  • Other countries: in the morning, the next working day in most major urban centres. 2 or 3 days in other areas.

All orders placed after Thursday noon are shipped the following Monday.

For more information: rates and delivery times

Is shopping in the online shop secure? How secure is my data?

ORFÈVE guarantees the total confidentiality of banking information, secured by the SSL protocol, which automatically checks the validity of access rights during payment by credit card and encrypts all exchanges to guarantee confidentiality.

For more information: general terms of sale

What exactly happens after the order is placed?

After your payment, you will receive an e-mail summarising the essential information of your order and the related invoice.

You will receive a second e-mail informing you that your order has been shipped.

This email contains the tracking number of the service provider for all orders outside Switzerland and for all orders of more than four tablets in Switzerland.

Do I receive an invoice for my order?

The invoice for the order placed will be sent to you in the confirmation e-mail. It is also available in the “My Account” section.

TO WRITE US

ORFÈVE
Route de la Maison-Carrée 32
1242 Satigny – Suisse
info@orfeve.com

TO KEEP UP WITH US